How long do I have to return or exchange an item or items?
You may return a product for refund or exchange within 10 days of the order being delivered.
What if I ordered the wrong product or want to return or exchange?
Custom Orders - Returns for customs orders, including Muzzle brakes in non standard thread/calibres are at the discretion of Gunbloke. As a rule, we do not accept returns on custom orders but we may however offer a store credit or partial refund at our discretion. Please contact us first.
Off the shelf items - It's no problem, if you receive anything you are unhappy with for any reason, we’ll help with an exchange or refund request (within 10 days of delivery).
Before you return your item, make sure:
it's in original conditional;
any branded retail packaging is unopened;
not used, damaged or altered;
If you're exchanging, jump online and purchase the item that you want to exchange to. This way you are guaranteed the item, and we can ship it to you straight away (if it is in stock; if out of stock it will be placed on back-order).Send items for exchange to our postal address (see below) and make a note of the new order that is replacing that item.
We strongly recommend posting the item back using registered post or a trackable parcel service.
When we receive your returned item we will process the return a (less any shipping costs paid) within 48 business hours and email you when the process is complete.
Returns must be received in their original packaging, along with all components where applicable.
For Cerakoted items returned with a damaged Cerakote coating, a re-Cerakoting fee will be applicable.
Items must be in "as-new" condition and the purchased product was not noted as a open box special, clearance, close-out or non-returnable item.
Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
For goods ordered in error all merchant fees associated with your item will be deducted from your refund or store credit.
What if I received the wrong product?
If we shipped you the wrong product, fill out the Contact Us link at the bottom of this page.
Once reviewed we will work with you to get you the right product ASAP.
For Cerakoted items returned with a damaged Cerakote coating, a re-Cerakoting fee will be applicable.
Items must be in "as-new" condition unless the purchased product was not noted as a open box special, clearance, close-out or non-returnable item.
My item arrived damaged, what can I do?
Please take photos of the items with all packaging (including tracking label), and contact us immediately.
We will proceed to process a claim for the transit cover and as soon as it's been processed by Australia Post we will organise a replacement to be sent out within 48 hours.
My item seems to be defective, help!
If your item arrived defective, no problem. Just contact us within 10 days of the order's original dispatch date to arrange for the return of your purchase for testing.
We generally take 48 to 72 hours to test the items once we receive them and will be back in touch with you to sort out the way forward.
If the item is deemed to be defective, we will send a replacement or refund you for your item, provided the returned item(s) are received back in their original packaging, along with all components where applicable and the condition deemed acceptable by Gunbloke
Items deemed faulty by a customer can be returned at the customer's expense. If Gunbloke finds no fault and the item works as advertised, the buyer may be entitled to a refund less a 20% restocking fee. The refund excludes return postage costs.
If you ordered the wrong item, wrong size, or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all components where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
What happens after I return my item?
When your return is received and reviewed, you will be contacted by email or phone with those options outlined above. This will generally take 7 to 30 days depending on the type of return.
Some products may also be assessed a 20% restocking fee. It is important you contact us before returning item(s) if anything outlined in this policy is unclear.
Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
This is the same amount as the original postage cost associated with your order.
For goods ordered in error all merchant fees associated with your item will be deducted from your refund or store credit.
Ok got it, where do i send my item back to?
In the event of a return or exchange please use our postal address below.
We highly recommend using a trackable postage service such as registered post or trackable parcel post. This way you can track your parcel and ensure it reaches us.
Important: Please address it to the right department, and include your order number on the front so we can direct your mail. (RETURNS, EXCHANGE, DOA)
Gunbloke
PO Box 153
Paradise Point
Qld, 4216
How to package returned goods.
Returns must be received in their original packaging along with all components where applicable. Cerakoted items must be protected from touching/rubbing against each other in transit, please package goods as they were received. (IE Muzzle brakes & nuts/washers should NOT be in direct contact in transit). Any goods damaged in return transit from lack of proper care & packaging, may incur a rectification fee.